Customer Service & Account Support

Highly experienced customer service professional who progressed to management level before successfully transitioning into office-based roles in 2023.

Brings strong communication, organisation and commercial awareness alongside experience using CRM, software and AI platforms.

Experience

1. Extensive customer service experience across customer-facing, management and office-based environments.
2. Experienced managing customer enquiries across telephone, email and digital channels.
3. Confident using CRM systems and multiple software platforms to manage customer records, enquiries and workflows.
4. Practical experience using AI-enabled platforms to improve efficiency and support day-to-day tasks.
5. Strong sales administration experience, supporting customers from initial enquiry through to completion.
6. Experienced coordinating schedules and workloads across multiple customers and field-based teams.
7. Strong client relationship skills with experience communicating with both internal teams and external customers.
8. Significant leadership experience, including managing teams, performance, KPIs, rotas and payroll budgets.
9. Highly organised and comfortable managing competing priorities within fast-paced environments.

Key Achievements

1. Successfully transitioned from a long-term retail management career into office-based customer service and administration.
2. Progressed from an entry-level sales position through to Assistant Store Manager earlier in his career.
3. Managed a team of 18 employees within a high-volume operation generating approximately £2m annual turnover.
4. Delivered 10%+ like-for-like sales growth for three consecutive years while achieving record sales figures.
5. Developed a broad technology skill set spanning CRM systems, multi-platform software and modern AI tools.
6. Built extensive leadership and coaching experience, including training teams on customer experience, product knowledge and performance targets.