Senior IT Engineer

Highly analytical, process orientated IT professional looking for the next step in his career. Also interested in the following roles depending on the company size: IT Manager / Head of IT / IT Specialist.

Achievments

1. Key driver in initiative to provide £100K OpEx saving through contract negotiations and automations.
2. Implemented automations and systems to save the business ~1000 operational hours of manual work per year.
3. Lead for Cyber Essentials and Cyber Essentials+ renewal and key engineer in obtaining initial certification.
4. Maintaining 99% SLA target consistently for 3 years.
5. Ownership of IT infrastructure and service delivery across business.
6. Responsible for vendor management, supplier negotiations and IT budget.
7. Driving continuous service improvement for maximum customer satisfaction and experience.
8. Leading team of 4 across UK and US sites.
9. Mentoring and supporting 2 apprentices.
10. Mentoring and supporting junior engineer, improving day to day service.