Senior IT Engineer

A highly analytical and process-driven IT professional with experience leading IT infrastructure, service delivery, cybersecurity, and supplier management initiatives.

Recognised for driving operational improvements, implementing automation solutions, and delivering reliable IT services that support business growth and user satisfaction. Open to opportunities ranging from IT Specialist through to IT Manager and Head of IT roles.

Key Achievements

1. Delivered £100,000 in annual operational cost savings through supplier negotiations, contract optimisation, and automation initiatives.
2. Implemented systems and automation improvements that removed approximately 1,000 hours of manual work annually.
3. Led Cyber Essentials and Cyber Essentials Plus renewals, while playing a key role in achieving initial certification.
4. Maintained a 99% SLA performance target consistently over a three-year period.
5. Improved service delivery and user experience through a continuous improvement approach.

Key Experience

1. Ownership of IT infrastructure, systems, and service delivery across the business.
2. Managing vendor relationships, supplier contracts, and IT budgets.
3. Driving service improvements to maximise operational efficiency and customer satisfaction.
4. Leading a team of four IT professionals across UK and US locations.
5. Mentoring and developing apprentices, supporting their technical and professional growth.
6. Coaching and supporting junior engineers to enhance service quality and team performance.
7. Delivering secure, reliable, and scalable IT solutions aligned to business objectives.