Client Relationship & Account Management Professional

A highly relationship-focused account management professional with extensive experience managing client portfolios, building long-term stakeholder relationships, and delivering exceptional service.

Skilled in balancing operational delivery, compliance, project coordination, and customer satisfaction whilst maintaining strong client retention and generating repeat business.

Key Experience

1. Manages large portfolio’s, acting as the primary point of contact clients, managing directors, contractors, and key stakeholders.
2. Proven ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction, retention, and trust.
3. Oversees the delivery of maintenance programmes, major works projects, compliance requirements, and budget management across multiple client accounts.
4. Successfully managing major projects, coordinating stakeholders, contractors, and timelines to deliver against client expectations.
5. Experienced in handling complex client queries, complaints, negotiations, and issue resolution whilst maintaining positive long-term relationships.
6. Built a strong reputation through exceptional customer service, resulting in multiple 5-star reviews, recommendations, and repeat business.
7. Strong commercial awareness with responsibility for budgets, service charges, insurance matters, and project expenditure.
8. Consistently exceeded performance targets by understanding client needs and delivering tailored solutions that added value.