About the company –

This innovative company is transforming the way people access and enjoy drinking water at home through a pioneering subscription service. Their cutting-edge water systems technology delivers unlimited, great-tasting, pure water instantly, supporting healthier lifestyles for hundreds of thousands of customers every day. With a strong focus on quality, customer satisfaction, and continuous improvement, the business is rapidly growing and making a meaningful impact in the home water sector. The company culture emphasises teamwork, employee wellbeing, and career progression, making this an exciting opportunity to join a forward-thinking and purpose-driven organisation.

Benefits

Employees enjoy a comprehensive benefits package designed to reward performance and support work-life balance. This includes 23 days of holiday plus bank holidays, a monthly on-target bonus scheme to boost earnings, and all travel expenses covered. Staff receive a sleek uniform and access to company events that foster community spirit. A wellbeing app offering lifestyle discounts helps promote health and happiness. The company also prioritises career development and provides full product training, making it an ideal environment for those seeking to grow their technical and leadership skills within a supportive team.

Role Overview

The Refurb Technician / Team Leader will lead the refurbishment centre, ensuring returned water systems are expertly repaired and restored to peak condition. Combining hands-on technical work with team leadership, this role drives quality, efficiency, and continuous improvement to deliver flawless products that delight customers.

Responsibilities

• Lead and motivate a small team of refurbishment technicians, fostering a collaborative and results-driven culture

• Collaborate with the Operations Manager to set clear goals, conduct performance reviews, and provide ongoing feedback

• Diagnose root causes of returned product faults and carry out refurbishment following quality specifications

• Ensure repairs are completed correctly first time to minimise repeat returns and maintain a high first-time fix rate

• Suggest and implement process improvements in partnership with the Quality Manager to enhance repair quality

• Follow all Standard Operating Procedures (SOPs) and accurately record stock usage and refurbishment data

• Conduct regular stock audits and scheduled stock takes to ensure inventory accuracy

• Organise timely and accurate stock transfers of refurbished units to the distribution centre

• Liaise with Supply Chain Planning to communicate stock needs and support inventory forecasting

• Occasionally install and repair water systems at customer homes, ensuring professional service and customer satisfaction

Requirements

Essential:

• Proven technical experience, ideally in white goods or similar products

• Strong problem-solving skills and attention to detail

• Basic plumbing ability or aptitude (full training provided)

• Excellent communication and interpersonal skills with a friendly, engaging personality

• Ability to work independently, manage priorities, and lead a small team

• Valid UK driving licence with a clean driving record

• Reliable and consistent work ethic

Desirable:

• Previous team leader or supervisory experience

• Forklift licence (training available if not held)

• Experience working with refurbishment or repair processes

• Customer-facing skills, particularly in a home environment

Additional Information

The role is based in Redhill, with occasional travel to the London office and customer homes on a quarterly basis. The successful candidate will report to the Operations Manager and work closely with the Quality Manager and Supply Chain Planning teams. Full product training will be provided to support technical development.

Salary & Working Hours

• 40 hours per week, Monday to Friday, either 7:30am – 4:30pm or 8am – 5pm

• Hybrid working with occasional travel to London and customer locations

• Salary up to £32,000 per annum, plus monthly on-target bonuses and incentives

Please apply today for more information.